Rakhi Diwali Birthday Privacy Policy Refund Policy Terms & Conditions
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Rakhi Diwali Birthday Privacy Policy Refund Policy Terms & Conditions

Terms & Conditions

These terms and conditions outline the rules and regulations for the use of JoyToMe Gifts's Website, located at shop.dgstudent.online.

By accessing this website we assume you accept these terms and conditions. Do not continue to use shop.dgstudent.online if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Shipping & Delivery Policy – JoyToMe Gifts

JoyToMe Gifts shall endeavour to deliver the products to the recipient as per the delivery option selected by the user while placing the order. The delivery time is subject to the location you provide for delivery. For the convenience and requirement of the customer, JoyToMe provides two options of deliveries, ‘Fixed Time Deliveries’ and ‘Free Deliveries’. JoyToMe charges a nominal amount from customers for selecting fixed time delivery, and such charges are displayed on the webpage while selecting the timeframe for delivery. However, under fixed time deliveries, JoyToMe is obliged to deliver your product as per your opted time but it is always subject to factors beyond its reasonable control (“Force Majeure Events”) including unexpected travel delays from our courier partners and transporters due to weather conditions, political disruptions, strikes, war, lockdown, or other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.

Flowers may be delivered in fully bloomed, semi-bloomed or bud stage. The delivery cannot be redirected to any other address.

Before any festival or major occasions, we suggest you place your order at least 5 (five) days in advance.

Products that are hand delivered cannot be delivered along with courier products. The products may reach the recipient at two different times or days.

For same-day standard time delivery, orders must be received by JoyToMe before 6:00 pm, Monday - Sunday, IST. For same-day fixed time delivery, orders must be received by JoyToMe before 6:30 pm, Monday - Sunday, IST. For same-day midnight delivery, orders must be received by JoyToMe before 7:00 pm, Monday - Sunday, IST.

You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered. Delivery may be affected by and may take longer due to Force Majeure Events. In such cases, we will proactively reach out to you. You must check your e-mails and SMS regularly for updates.

For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

In case the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

Proof of delivery will be provided in case of any dispute in delivery.

If there is no one available at the shipping address to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below:

Midnight Deliveries Subject to the other terms of the shipping disclaimer, delivery will be made between 11:00 PM to 11:59 PM on the chosen delivery date.

Note: Please choose the date of delivery a day prior to the date of occasion.

Fix Time Deliveries While we will try our best to ensure the order is delivered as per the fixed time slot selected, subject to the other terms of the shipping disclaimer, the order could be delivered +30 or -30 minutes as per the selected time.

Delivery of Courier Products Notwithstanding anything contained in these Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, JoyToMe does not make any representation or warranty in relation to the delivery of such orders. The products will be delivered through courier company and the delivery made by them are subject to the terms and conditions of such courier companies.

For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.

You acknowledge that requested delivery date of such products is non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped. Deliveries through third party courier agencies will not execute on Sunday and Public Holidays.

Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.

All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order. Courier partners sometimes have some delays due to holidays and strikes.

In case the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made.

We will consider the order executed in the below cases:

In case the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

Delivery to Hospitals Policy JoyToMe delivery personnel are experienced at making deliveries to hospitals. When placing your order, please be sure to include the following information:

We will send your order in accordance with facility procedures, as most hospitals do not allow us to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital norms before placing such orders.

Delivery to Hotels Policy Our delivery personnel and partners have experience of making deliveries at hotels. However, please ensure that the following information is made available while placing the order:

If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by the delivery date, the order will be assumed as executed and no refund will be made in such cases.

Delivery to Wedding Halls/Marriages Policy For delivery of order items to wedding ceremonies/ marriage halls, we may not be able to assure the delivery to the bride and/or bridegroom. Therefore, you shall provide the details of an alternate person to whom the delivery shall be made in such circumstances. However, if the concerned person is not available to take the order, we shall ensure that the delivery is made to one of the family members of the bride/bridegroom.

Delivery to Hostels/PG/Cantonment/Enclosed Premises JoyToMe delivery partners are experienced at making deliveries to hostels/PG/Cantonment/Enclosed Premises. However, please be aware to make the following information available:

The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed.

Delivery at Remote Locations and Towns Orders can be delivered only in the cities available in our database. Remote location delivery depends upon the location and availability of our store or associate. We cannot commit exact time of deliveries to such locations.

Please note that flowers, cakes, and other perishable products are sourced locally at the delivery location. There are chances that our deliveries of natural plants & flowers or cakes are not available for such locations.

No deliveries would be done on national holidays. The delivery of the same would be done on the next working day. In case of floods/heavy rains/national bandh/election dates/curfews/traffic jams/festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order, JoyToMe reserves the right to reschedule the delivery to another date.

Delivery to Railway Stations, Metro Stations, and Airports We do not deliver to railway stations, metro stations, and airports.

Deemed Delivery Under any class or category of orders selected by the customer, JoyToMe will attempt delivery only once. In the event the delivery is not executed, due to the following reasons, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases (Deemed Delivery):

In case the recipient is not available at the given address, our delivery person will try to contact the customer, and the customer can inform the delivery person to deliver the product to the gate/reception/neighbour of the recipient. As it would be a surprise for the recipient, we avoid contacting the recipient in such circumstances. No request of cancellation, refund or modification would be entertained by JoyToMe, in such cases. So, we request you to be sure about the details of the recipient and his/her availability before placing the order.

On successful delivery, JoyToMe’s representative or delivery personnel will request the recipient for an acknowledgement of delivery. In case of refusal by recipient either to accept delivery or provide acknowledgment, the e-mail issued by JoyToMe to user/customer on delivery or deemed delivery of product shall be a sufficient proof of delivery in case of any dispute with the customer.

 

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