Privacy Policy

Privacy Policy of JoyToMe Gifts

Note: This Privacy Policy forms an integral part of the Terms of Use and other policies, disclaimers, etc., available on the website of JoyToMe Gifts and shall be read in conjunction.

JoyToMe Gifts, a company incorporated under applicable Indian laws and having its registered office at Indore, Madhya Pradesh, India (hereinafter referred to as the "Company"/"we"/"us"/"our"/"JoyToMe") is committed to protecting personally identifiable information, including sensitive personal data or information ("Personal Information") as collected from you during your use of the website www.joytomegifts.com (the “Website”).

JoyToMe adheres to the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws (collectively referred to as "Data Protection Laws").

This Privacy Policy is the sole and authorized statement on how we collect, store, process, use, disclose, and protect your Personal Information.

1. CONSENT

By accessing or using the Website and providing your Personal Information, you consent to the collection and use of such data as outlined in this Privacy Policy. If you share data of others, you confirm you have their consent and legal authority.

If you do not agree with this Privacy Policy, please do not access or use the Website.

Note: We may change our Privacy Policy without prior notice. You are advised to review this page periodically.

2. SCOPE OF THE PRIVACY POLICY

This policy outlines what information we collect, why we collect it, how we use it, and under what conditions we may disclose it to third parties.

It does not apply to third-party websites or services linked to or from our Website. JoyToMe is not responsible for their content or data handling practices.

3. INFORMATION COLLECTED BY JOYTOME

We may collect the following types of Personal Information:

• Name, mobile number, email address

• Age, date of birth, gender

• Username, password, preferences

• Billing and delivery address

• Device information: IP address, browser type, time zone, operating system, mobile network, and unique device identifiers

• Location and usage data via cookies, server logs, or other technologies

We may also collect anonymous data for internal analytics and website optimization.

4. USE AND DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information may be used for:

• Processing orders and delivering products/services

• User account management and authentication

• Responding to queries and providing customer support

• Sending updates, offers, newsletters, and service communications

• Meeting legal or regulatory obligations

• Fraud detection and prevention

• Improving our products, services, and user experience

Your data may be disclosed to:

• Our group companies or affiliates

• Our employees, agents, or consultants

• Third-party service providers assisting in operations, payments, logistics, or marketing

• Legal or regulatory authorities when required by law

• In case of business merger, sale, or acquisition

We do not sell, rent, or trade your Personal Information.

5. COMMUNICATIONS FROM THE WEBSITE

We may send you:

• Promotional offers and newsletters

• Service-related communications such as transaction updates or maintenance notifications

You may unsubscribe from marketing communications at any time by writing to customer@joytomegifts.com.

6. SECURITY OF PERSONAL INFORMATION

We implement appropriate administrative, physical, and technical safeguards to protect your Personal Information from unauthorized access, loss, or disclosure.

• Secure server and encryption for data transmission

• Regular audits and security reviews

• Limited access to personal data based on need-to-know basis

However, no method of transmission or storage is 100% secure. You are responsible for safeguarding your account credentials.

7. SHARING OF PERSONAL INFORMATION

Your data may be shared with:

• Our affiliates and group companies

• Employees, consultants, and vendors acting on our behalf

• Technology and service partners (cloud, analytics, hosting)

• Legal authorities, if required under law

We share only necessary data and ensure reasonable data protection measures are in place.

8. ACCESS TO YOUR PERSONAL INFORMATION

You may contact us to:

• Access your data

• Correct or update incorrect information

• Withdraw consent or delete your data (subject to legal exceptions)

Verification may be required to process such requests.

9. RETENTION OF PERSONAL INFORMATION

We retain your Personal Information:

• As long as needed for business or legal purposes

• Until you delete your account or withdraw consent

• In case of pending transactions, disputes, or compliance obligations

We anonymize or delete your data once it’s no longer required.

10. COOKIES

We use cookies and similar technologies to:

• Improve website functionality

• Track session behavior and traffic patterns

• Store user preferences

You may choose to disable cookies via your browser settings, but doing so may affect your experience on the Website.

11. CHILDREN’S INFORMATION

Our services are intended for users who are legally able to form contracts under the Indian Contract Act, 1872. If you are under 18, please use the Website under the supervision of a parent or guardian.

We do not knowingly collect information from minors.

12. LINKS TO OTHER WEBSITES

Our Website may contain links to third-party websites. JoyToMe is not responsible for the privacy practices or the content of such sites.

13. ADVERTISEMENTS

We may use third-party ad services to display advertisements. These providers may collect limited anonymous data (not including name, phone, or email) to deliver relevant ads.

14. CHANGES TO THIS POLICY

JoyToMe reserves the right to modify or update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

Your continued use of the Website following changes indicates your acceptance of the revised policy.

15. GRIEVANCE OFFICER

For complaints, queries, or to exercise your privacy rights, contact our Grievance Officer:

Name: Mr. Pawan Tripathi
Address: Indore, Madhya Pradesh, India
Email: customer@joytomegifts.com
Phone: +91 9635451258